Why Choose Heartland?
Enjoy a Seamless Transition and Receive a Customized Plan
Selecting Heartland Pharmacy as your new pharmacy is a seamless, stress-free process. You’ll receive a customized plan for your community and residents’ needs.
Personal
Our family-focused, caring and dependable philosophy makes a move to Heartland Pharmacy a personal, customized experience.
Consistent
Consistency is the key to making a successful pharmacy switch. We are constantly in contact with you throughout the process. Our devotion to forging strong relationships begins here, with our constant communication during your pharmacy move, while still providing seamless service for you and your residents.
Reliable
We understand the importance of feeling confident during this transition. Reliable, available support from your dedicated transition specialist will allow you to continue caring for your residents while the move takes place.
Testimonials
In only 60 days, you can complete the transition to Heartland Pharmacy as your pharmacy provider. Our step-by-step process helps provide a solution-driven service, with a personal, reliable experience for all.
The Pharmacy Introduction Call
- First follow-up call and introduction to your personalized transition team
- Gather resident information from the community
- The pharmacy creates resident profiles
- All doctors are contacted to obtain valid orders
- Establish and initiate communication on EMAR transition needs
- Staff training
- Heartland Connect set up
- Family meetings
- Receive completed resident agreements
- Second follow-up call with your transition team
- Continue to follow-up on physician orders
- Third follow-up call with your transition team
- A complete cycle is sent
- Communities using paper will be sent their first set of MARs
There is continued communication between the long-term care community and the pharmacy
There is continued communication between your community and our pharmacy during the entire transition process. Based on the needs and response of the community, adjustments can be made to the timeline to customize a solution for you.
